Order & Payment

ORDER PROCESSING

We do our best here at GILIPUR to process and dispatch orders within 1 working day.

Orders are processed every working day until 11AM. Orders received after 11AM will be queued for processing the next working day.

We are unable to guarantee any amendment of orders once they have been confirmed and will not be held liable for any incorrect or duplicate orders placed for any delayed notification by you.

Delay in order processing and dispatch can be expected during peak season and sale periods.

ORDER CONFIRMATION & STATUS

Ensure that you have added the correct item(s) in the correct colour/size before proceeding to check out. By adding item(s) in your cart, it does not signify you have successfully purchased the item(s). Your item(s) and order is only secured upon successfully completing payment.

You will receive an order confirmation email once your order has been secured. This email will include your order number assigned and order details.

Any further information on your order will be provided to you by the following working day, after processing. You can log in to your account at any time to check the status of your order under ‘Order History’.

Once your order has been dispatched, you should receive a shipping confirmation email that will contain your tracking number.

PAYMENT METHODS

We accept payment via VISA and Mastercard, which would support American Express and many other major credit/debit card payments online.

Transaction fees charged by VISA and Mastercard are fully absorbed by GILIPUR.

CURRENCY CONVERSIONS

All prices displayed on our website are quoted in United States Dollars (USD) by default.GILIPUR offers exclusive pricing for local orders, as well as international pricing.

Depending on your destination, you may choose to shop in other currencies. We currently offer currency conversion for 12 countries including Malaysian Ringgit (MYR), Australian Dollar (AUD), Pound Sterling (GBP) and Canadian Dollar (CAD).

Currency conversions available for your destination is only an estimate provided based on prevailing exchange rates, which can differ from the amount charged by VISA, Mastercard or your bank. Actual amount transacted may differ from the converted prices displayed on the website.

TAXES AND DUTIES

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the recipient (even if you refuse any shipments upon delivery). If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by GILIPUR, we will not be liable for the additional custom/tax charges incurred. We have no control over these charges as customs policies as well as tax and handling fees differ for every country and we cannot predict what your particular charges may be. If you have any questions regarding the charges, please contact your local delivery service or import authorities.

Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.

Sales taxes charged by authorised payment gateways will be fully absorbed by GILIPUR. We will, however, not be liable for additional taxes incurred by customs/shipping or taxes imposed by the bank for currency conversions.

DISCOUNTS

• Orders placed using discount codes or during sales and promotions are not applicable for exchange or returns, unless otherwise stated.

• Discounts are only valid if the discount codes are entered at the time of purchase. We will not be able to apply discounts to your order once it has been placed.

• Discount codes cannot be stacked.

• Discount codes cannot be applied to previous purchases or extended.

• Discount codes generally do not apply to sale of Gift Cards, unless otherwise stated.

• All discount codes used cannot be reinstated if orders are cancelled.

PROMOTIONS

Any benefits awarded as a result of, but not limited to, loyalty programmes, member discounts, flash sales, giveaways and contests can and may be time limited. Any benefits awarded during this time, or provided with an end or expiration date, is not extendable.

Any benefits awarded to specific individuals such as those to winners of giveaways or contents is strictly for personal use.

Any misuse of such benefits for profiteering or intention of fraud or abuse will render it void.

GILIPUR reserves the right to verify contents of orders and to cancel or charge full price for items purchased on orders that are suspected to have been misappropriated or abused, following substantial reports.